Terms and Conditions

(hereinafter the “Business Terms and Conditions”)

June 19/2023
Swardman, s.r.o.
Effective from 19 June 2023

Summary of the Terms and Conditions

The online store at https://www.swardman.com/ is operated by Swardman, s.r.o., with its registered office at Šardice 862, 69613 Šardice, ID 29155738, registered in the Commercial Register maintained by the Regional Court in Brno, section C, insert 113309, tax ID CZ29155738. You may contact us by e-mail or phone.
Once you place your order through the online store, the contract is concluded. We will confirm receipt of the order and conclusion of the contract by e-mail.
Make the payment within 14 days of the conclusion of the contract or later depending on the payment method selected.
As a consumer, you may withdraw from the contract at any time until expiry of 14 days from the date of receipt of the goods. Information as to which contracts cannot be withdrawn from can be found in the full wording of the Terms and Conditions. We may withdraw from the contract at any time until you take delivery of the goods from us. After withdrawing, you will return the goods to us, including gifts and bonuses if provided, at your own expense within 14 days of your withdrawal. We will refund the money to you within 14 days of receipt of the withdrawal notice, but not before you return the goods to us or prove that the goods have been dispatched to us.
If you order tangible goods in our online store, this will result in the conclusion of a purchase contract.
We only deliver such goods to the following countries: the Czech Republic and Slovakia. You become the owner of the goods by concluding the contract if you are an entrepreneur or by accepting the goods if you are a consumer, but not before you have paid the total price in full. If damaged goods are delivered to you as a consumer, please inform us immediately. If you discover any damage while taking delivery of the goods, you will also inform the carrier of the damage. If you, as an entrepreneur, are supplied with damaged goods, handle the damage with the carrier.
If you are a consumer, you have the right to complain about defects in the goods within 2 years of their receipt. As an entrepreneur, you may complain about defects that were in the goods at the moment when the risk of damage passed to you within 6 months, and about hidden defects within 2 years, of receipt of the goods. The exact procedure how to complain about the goods and what you may require in the event of a complaint may be found in the Terms and Conditions.

General provisions

1.1.  Scope of the Terms and Conditions. These Terms and Conditions govern the conclusion of contracts between us as a trader and you as a customer through the online store, and our and your rights and obligations under the contracts. The Terms and Conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The Terms and Conditions come into effect on 6 January 2023.
1.2.  The terms used. We use the following terms in our Terms and Conditions: 
1.2.1.  We, which means the trader, i.e. the trading company Swardman, s.r.o., with its registered office at Šardice 862, 69613 Šardice, ID 29155738, registered in the Commercial Register maintained by the Regional Court in Brno, section C, insert 113309, tax ID CZ29155738.
1.2.2.  You, which means the customer, i.e. the other party different from us, which may be one of the following:
1.2.2.1.  Consumer, which is a person not acting in the course of their business or independent exercise of their profession,
1.2.2.2.  Entrepreneur, which is a natural person or legal entity acting in the course of their business or independent exercise of their profession.
1.2.3.  Online store, i.e. our web interface located at https://www.swardman.com/ where you can view our offer and order goods from our range. 
1.2.4.  E-mail, i.e. electronic mail, which can be used to contact us at the e-mail address available on the website of our online store. 
1.2.5.  Phone, which can be used to contact us on the phone number available on the website of our online store. 
1.2.6.  Contracts, which mean purchase contracts.
1.3.  The relationship of the Terms and Conditions to the contract. The Terms and Conditions are an integral part of all contracts. Different arrangements in the contract take precedence over the Terms and Conditions.
1.4.  The relationship of the contract and the Terms and Conditions to legislation. Rights and obligations not regulated by the Terms and Conditions or by the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code and Act No. 634/1992 Coll., on consumer protection, in accordance with the laws of the European Union, in particular Directive 2011/83/EU, on consumer rights and Directive 2000/31/EC, on electronic commerce. In the event of a conflict between the Terms and Conditions or the contract with a legal regulation, the legal regulation will prevail, unless it is a matter that can be arranged by way of derogation.
1.5.  Severability of provisions of the Terms and Conditions and contractual arrangements. If any provision of the Terms and Conditions or of the contractual arrangements becomes invalid, ineffective or disregarded, this will not affect the validity and effectiveness of the other provisions of the Terms and Conditions and the contractual arrangements. 
1.6.  Relationships involving an international element. In the event of an international element being present, the legal relationship between us and you is governed by Czech law, and the Czech courts have jurisdiction to resolve any disputes. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.
1.7.  Methods of handling complaints. Any complaints and disputes between you and us may be resolved
1.7.1. out of court in proceedings conducted by the Czech Trade Inspection Authority (www.coi.cz),
1.7.2. online in our online store,
1.7.3. by e-mail at info@swardman.com,
1.7.4. personally on any of our premises.
1.8.  Supervisory authorities. Our activities are controlled and supervised by the state authorities of the Czech Republic, to which you may address your suggestions in accordance with the legal regulations governing their competence and powers. The state supervisory authorities are in particular:
1.8.1.  The Czech Trade Inspection Authority,
1.8.2. trade licensing offices,
1.8.3.  The Office for Personal Data Protection.

Ordering goods and concluding contracts

2.1.  Ordering goods. Goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, through our online store.
Acceptance of our offer with an addition or variation is not possible and is considered to be your counteroffer.
2.2.  Ordering goods via the internet. You order goods through the online store by selecting the offered goods in the required quantity, quality and version, placing the goods in the virtual cart, logging into your user account or creating a new user account, filling in the required information, selecting the method of delivery and payment, and placing your order using the “Order binding you to pay” button, upon which the contract will be concluded. Before placing your order, you will be able to review and, if necessary, change the information you have entered.
2.3.  Confirmation of acceptance of your order. We will confirm the successful acceptance of your order and the conclusion of the contract to your e-mail address by sending you an e-mail message including:
2.3.1. confirmation of the conclusion of the contract and its contents,
2.3.2. our Terms and Conditions, which include mandatory information.
If your order is incomplete or incorrect, we will ask you to complete it or warn you that the contract cannot be concluded.
2.4.  Language and keeping of the contract. Contracts are concluded in Czech language. We keep the contracts you have entered into and will give you access to your contract upon request.

Concluded contracts and their contents

3.1.  Contract changes and cancellation. Concluded contracts may not be unilaterally changed or cancelled; this may only be done by mutual agreement, or if stipulated by law or the Terms and Conditions.
3.2.  Content of the purchase contract. On the basis of the concluded purchase contract, we are obliged to deliver the ordered tangible goods and provide any agreed services to you, and you are obliged to take delivery of the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, the price of delivery of the goods, and the price of any other ordered services. 
3.3.  Protection of intellectual property. If we supply you with goods under contract that are protected by intellectual property rights (in particular copyright, trademarks, designs, patents and utility models), the contract does not include a license authorizing you to exercise intellectual property rights. Any copyrighted goods must not be used by you as a natural person other than for your personal use and as a legal person other than for your own internal use, in particular you must not reproduce, resell, rent or otherwise make available the goods to third parties.
3.4.  Discounts and promotions. Regarding discount and other marketing offers it is laid down that no discounts and other benefits may be combined unless otherwise specified.
3.5.  Gifts and bonuses. If gifts or other bonuses have been provided to you as part of the contract, this have taken place on the basis of a donation agreement, so we are not responsible for their defects. The existence of a donation agreement is dependent on the existence of the main contract, and the donation agreement is concluded with the resolutive condition of cancellation of the donation agreement in the event of termination of the main contract. 
3.6.  Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed on the agreed terms or on the terms stated on the coupon or voucher. Unless otherwise agreed, they can only be used in our store, and the validity period is limited for discount coupons until further notice or the end of the discount offer, and for gift vouchers for a period of one year from their issue.

Terms of payment

4.1.  Methods of payment. The total price can be paid in the following ways:
4.1.1. in cash upon receipt of the goods on our premises,
4.1.2. in advance by wire transfer to our account:
4.1.2.1.  115-9955530267/0100;
4.1.3. in advance by payment card.
4.2.  Time limit for payment. You are obliged to pay the total price either before delivery of the goods, upon receipt of the goods, or later, according to the agreed method of payment. If the total price is to be paid before delivery of the goods, you are obliged to pay it within 14 days of conclusion of the contract. If the total price is paid through a payment service provider, the total price is deemed paid at the moment of crediting our account with the payment service provider.
4.3.  Payment through a loan. Where the total price is agreed to be paid through a loan or other financial product under a contract with a financial service provider, this relationship is also governed by the contract and the terms and conditions of the financial product provider.
4.4.  Electronic sending of tax documents. You agree that we will issue the invoice (tax document) and send it to you in electronic form to your e-mail address entered while placing the order.

Conditions of delivery

5.1.  Methods of delivery. The delivery methods you can use are as follows:
5.1.1. personal collection on our premises:
5.1.1.1.  Swardman, s.r.o., Oplanská 2614, 190 16 Prague;
5.1.2. courier company DPD,
5.1.3. transport company Dachser.
5.2.  Restrictions on delivery of goods. We only deliver goods to the following countries:
5.2.1.  the Czech Republic,
5.2.2.  Slovakia.
5.3.  Acquisition of title. You will become the owner of the goods we deliver to you by concluding a contract if you are an entrepreneur or by accepting the goods if you are a consumer, but not before you have paid the total price in full.
5.4.  Delivery period. The agreed delivery period for the goods runs from the conclusion of the contract. If you are a consumer and the delivery period is not agreed, we will deliver the goods to you without undue delay, but no later than 30 days after the date of conclusion of the contract. If the total price is to be paid before the delivery of the goods, the delivery period runs only from the payment of the total price. The goods will be delivered to their destination within this period. If you are not a consumer and the goods are to be delivered to their destination via a carrier, the goods will be handed over to the carrier within this period. 
5.5.  Taking delivery of the goods. You are obliged to take delivery of the goods at the agreed time and place depending on the delivery method. If the goods are to be delivered using a carrier, you are obliged to take them over upon delivery to the destination. If you do not take delivery of the goods, we will have the right to withdraw from the contract, the right to obtain payment of the costs associated with the delivery of the goods if they have not been paid before delivery of the goods, and the right to obtain payment of the storage fee for the period of storing the goods that ends when you take delivery of the goods or withdraw from the contract or when we withdraw from the contract. The storage fee is CZK 200 per day, but its total amount must not exceed the price of the stored goods. If we deliver the goods to you repeatedly after you have not taken the delivery, we are entitled to reimbursement of the costs of repeated delivery attempts. 
5.6.  Identity check on receipt of goods. If the goods have been paid for before delivery, we are entitled to make the handover of the goods subject to an identity check of the receiving person based on an identity document.
5.7.  Damage to goods in transit to a consumer. If you are a consumer, the risk of damage to the goods passes to you upon receipt of the goods. If the goods are delivered damaged to you, you are obliged to inform us of the damage immediately and preferably: 
5.7.1. online on the relevant page of our online store,
5.7.2. by e-mail at info@swardman.com,
5.7.3. personally on any of our premises,
5.7.4. by phone at 731 610 787.
In the event that you discover damage to the package upon receipt of the goods, you are obliged to inform not only us but also the carrier of the damage upon receipt of the goods. You can ask the carrier to unpack the damaged package before accepting it and if you find out that the goods have been damaged, you are not obliged to accept it from the carrier.
5.8.  Damage to goods in transit to an entrepreneur. If you are not a consumer and the goods are to be delivered using a carrier, the risk of damage to the goods passes to you upon handover of the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not responsible for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take delivery of the goods. If the goods are delivered damaged to you, you are obliged to immediately complain to the carrier about the damage to the goods.
5.9.  Packaging of goods. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.

Right to withdraw from the contract

6.1.  Generally about withdrawal from the contract. Withdrawal from the concluded contract cancels the contract from the beginning and the parties are obliged to return to each other everything they provided under the cancelled contract. Withdrawal from the contract also cancels the donation agreement associated with it. The right to withdraw from the contract may be exercised under the conditions set out in the Terms and Conditions or if so provided for by law.
6.2.  Our right to withdraw from the contract. We have the right to withdraw from the contract at any time from the date of conclusion of the contract to the moment when you take delivery of the goods from us, for the following reasons: 
6.2.1. depletion of stocks of ordered goods,
6.2.2. failure to take delivery of the goods,
6.2.3. misuse of the ordering system of our online store,
6.2.4. giving incorrect data when ordering goods,
6.2.5. ordering goods at a price significantly lower than a usual price, if the goods were offered at this price due to an error or mistake of our online store,
6.2.6. other reasons worthy of special consideration.
6.3.  The statutory right of the consumer to withdraw from the contract. If you are a consumer, you have the right to withdraw from the contract within 14 days from the date of 
6.3.1. receipt of the goods,
6.3.2. receipt of the last item of the goods if you order more than one item of goods delivered separately in the same order,
6.3.3. receipt of the last item or part of the delivery of goods consisting of several items or parts,
6.3.4. receipt of the first delivery of goods if the contract provides for regular delivery of goods for an agreed period,
6.3.5. entering into a contract in respect of another contract.
6.4.  No withdrawal from the contract. You do not have the right to withdraw from the following contracts:
6.4.1. for the supply of goods which have been manufactured according to your requirements or tailored to your needs,
6.4.2. for the delivery of goods in sealed packaging that for health or hygiene reasons are not suitable to be returned after you have opened the packaging,
6.4.3. for the supply of perishable goods or goods with a short shelf life, as well as goods which, due to their nature, have been irretrievably mixed with other goods after delivery,
6.4.4. for the provision of services if they have been provided in full,
6.4.5. others if so provided for by law.
6.5.  Method of withdrawal from the contract. If you have a right of withdrawal and wish to withdraw from the contract, you may do so by means of a unilateral legal act delivered to us, preferably
6.5.1. by completing the model withdrawal form attached to the Terms and Conditions and sending it
6.5.1.1. by post to our registered office,
6.5.1.2. by e-mail to info@swardman.com;
6.5.2. personally on any of our premises.
6.6.  Meeting the deadline. If you are a consumer, it is sufficient for you to send us your withdrawal notice on the last day of the withdrawal period.
6.7.  Return of goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably simultaneously with the withdrawal, but no later than 14 days from the delivery of the withdrawal notice and preferably
6.7.1. by sending the goods to our registered office address,
6.7.2. personally on any of our premises.
You must return the goods to us undamaged, unsoiled, unworn and showing no signs of use, including all accessories and documentation, if possible in their original packaging. You are also obliged to return to us any gifts and bonuses received under the cancelled contract.
6.8.  Refund after withdrawal from the contract. If you withdraw from the contract as a consumer, we will refund the money to you within 14 days of receipt of the withdrawal notice, but not before you return the goods to us or prove that the goods have been dispatched to us. We will refund the cost of delivery paid only in the amount corresponding to the cheapest comparable delivery method we offer. If the value of the returned goods decreases due to their handling in a manner other than necessary to get acquainted with the nature, characteristics and functioning of the goods, the refund amount will be reduced by the amount by which the value of the goods has decreased. We will return the funds to you in the same way as we received them from you, or in another way agreed between us, unless you incur additional costs thereby.

Complaints about defects of goods by a consumer

7.1.  Scope. This section of the Terms and Conditions only applies to you if you are a consumer, and governs our liability for defects in the goods.
7.2.  Time limit for complaints. You may complain to us about a defect that affects the goods within 2 years, or for used goods within 1 year, from receipt of the goods.
7.3.  Our liability for defective goods. We are responsible for ensuring that the goods are free from defects upon receipt. In particular, we are responsible for ensuring that the item
7.3.1. corresponds to the agreed description, type and quantity as well as quality, functionality and other agreed characteristics,
7.3.2. is fit for the purpose for which you request it, provided that we have agreed to it;
7.3.3. is supplied with agreed accessories and instructions for use, including assembly or installation instructions.
7.4.  Furthermore, we are responsible for ensuring that, in addition to the agreed characteristics, the goods meet the following requirements; this does not apply if, prior to entering into the contract, we have warned you that certain characteristics of the goods differ and you have accepted such fact:
7.4.1. the goods are fit for the purpose for which goods of this kind are normally used, even with regard to the rights of third parties, legislation, technical standards, or codes of conduct of the sector in the absence of technical standards,
7.4.2. the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, of the goods correspond to the usual characteristics of goods of the same kind which you may reasonably expect, even with regard to public statements made by us or by another party in the same contractual chain, in particular advertising or labelling,
7.4.3. the goods are supplied with accessories, including packaging, assembly instructions and other instructions for use that you may reasonably expect; and
7.4.4. the quality or design of the goods correspond to those of the sample or model provided to you prior to the conclusion of the contract.
7.5.  Limitation of liability. We are not liable to you 
7.5.1. for wear and tear of the goods corresponding to the extent of their previous use,
7.5.2. in the case of second-hand goods, for a defect corresponding to the extent of use or wear and tear that the goods showed at the time of receipt, 
7.5.3. in the case of consumable goods with the indicated shortest shelf life and in the case of perishable goods with the indicated shelf life, for non-usability of the goods after the indicated period,
7.5.4. if you caused the defect yourself.
7.6.  Time limit to exercise the right. You are obliged to inspect the goods as soon as possible and satisfy yourself of their properties and quantity. You must exercise your right under the liability for defects in the goods with us without undue delay, as soon as possible after you can ascertain the defects, within the time limit for making a complaint.
7.7.  Right to have the defect rectified. If the goods have a defect, you have the right to have the defect rectified free of charge by a method of your choice, either by delivering new goods without defect or by repairing the goods. You do not have the right to choose the method of rectifying the defect if your chosen method of rectifying the defect would be impossible or unreasonably expensive compared to the other method.
7.8.  The right to a reasonable discount and withdrawal from the contract. If we refuse to rectify the defect or fail to rectify it, or the defect manifests itself repeatedly, or the defect constitutes a material breach of the contract, or it is clear from our statement or circumstances that the defect will not be rectified within a reasonable time or without significant inconvenience to you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is minor.
7.9.  Method of complaint. If you wish to exercise your right under the liability for defects, you may do so preferably: 
7.9.1. by sending the goods to our registered office address,
7.9.2. personally on any of our premises,
7.9.3. by handing over the goods to the carrier which will pick them up at the agreed place and time based on prior agreement,
7.9.4. with such other party designated to be submitted complaints under liability for defects that is identified in the warranty certificate or other document, on the packaging of the goods or in our online store.
7.10.  Requirements to be met when making a complaint. The goods must be handed over to us in a condition that allows us to assess the legitimacy of the complaint, in particular it is not possible to hand over the goods unreasonably soiled. When making a complaint, you are required to:
7.10.1. document that the goods were purchased from us,
7.10.2. state what defect you are complaining about and how you want the complaint to be settled. The required method of settling the complaint cannot be subsequently changed without our consent.
7.11.  Complaint handling. Your complaint will be processed within a reasonable period, no later than 30 days from the date of making the complaint. You will be notified of the settlement of the complaint within this period and the goods will be returned to you in the same way as they were handed over to us when the complaint was made. If the complaint is not settled in time, you have the right to withdraw from the contract or demand a reasonable discount on the price. If your complaint is accepted as justified, the time limit for complaints about defects is extended by the time it took us to settle your complaint.
7.12.  Reimbursement of complaint costs. In the event of a complaint, you have the right to reimbursement of necessary costs efficiently incurred in exercising the right under the liability for defects in the goods. If the complaint is rejected, we are entitled to reimbursement of the necessary costs incurred by us in returning your goods. 
7.13.  Complaint confirmation. When you exercise your right under the liability for defects in goods, we will issue you with a written confirmation of when you exercised the right, what is the content of the complaint and what method of handling the complaint you require, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint. 
7.14.  Above-standard warranty for quality. Above and beyond your statutory rights, you may be given an above-standard warranty for the quality of the goods. Such warranty arises from a declaration by the warranty provider, which can also be made by advertising, that it will satisfy you beyond your statutory rights relating to defective performance if the goods do not have the characteristics specified in the warranty declaration. The rights arising from the above-standard warranty for quality and the conditions for its use are governed by the warranty provider's declaration. If the warranty provider guarantees that the goods will retain their functions and performance for a certain period of time in normal use, or the warranty period or shelf life of the goods is indicated on the packaging of the goods, then you have the right to demand at least that the warranty provider delivers new goods without defects or repairs the goods.

Complaints about defects of goods by an entrepreneur

8.1.  Scope. This section of the Terms and Conditions only applies to you if you are not a consumer, and governs our liability for defects in the goods.
8.2.  Our liability for defective goods. We will deliver the goods to you in the agreed quantity, quality and design. If the quality and design are not agreed, we will supply you with goods of a quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose. If the quantity is determined only approximately, we will determine the exact quantity. If the goods have a defect when the risk of damage is passing to you, we are liable for it. This does not apply if it is a defect that can be identified with the usual attention already at the conclusion of the contract. 
8.3.  Limitation of liability. We are not liable to you 
8.3.1. in the case of goods sold at a lower price, for a defect due to which the lower price was agreed,
8.3.2. for wear and tear of the goods caused by their normal use,
8.3.3. in the case of second-hand goods, for a defect corresponding to the extent of use or wear and tear that the goods showed at the time of receipt, 
8.3.4. for defects in the goods if they follow, especially in the case of consumable and perishable goods, from their nature,
8.3.5. for defects in the goods if you were aware of them before accepting the goods,
8.3.6. for defects in the goods if you caused them yourself.
8.4.  Time limit to exercise the right. You are obliged to inspect the goods as soon as possible and satisfy yourself of their properties and quantity. You must exercise your right under the liability for defects in the goods with us without undue delay, as soon as possible after you can ascertain the defects. At the latest, the right may be exercised within 6 months, in the case of a hidden defect within 2 years, from the date we deliver the goods to you. Otherwise, your right under the liability for defects in goods will expire and will not be granted to you.
8.5.  Your rights in the event of a material breach of the contract. If the defect constitutes a material breach of the contract, you have the right to:
8.5.1. have the defect rectified by delivering new goods without defect or by delivering missing goods,
8.5.2. have the defect rectified by repairing the goods,
8.5.3. obtain a reasonable discount on the purchase price, or
8.5.4. withdraw from the contract.
A material breach of the contract is considered to be the delivery of goods with such a defect, which we must have known at the time of conclusion of the contract that if you had foreseen it, you would not have concluded the contract with us; otherwise, the breach of contract is considered immaterial. If you do not notify us of your choice of right, you have rights as in the case of an immaterial breach of the contract.
8.6.  Your rights in the event of an immaterial breach of the contract. If the defect is an immaterial breach of the contract, you have the right to:
8.6.1. have the defect rectified,
8.6.2. obtain a reasonable discount on the purchase price.
If you do not notify us of your choice of right, we may rectify the defect by repairing the goods, delivering new goods or delivering what we have failed to deliver to you. You cannot change your chosen right later without our consent.
8.7.  Impossibility of requesting withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you can neither withdraw from the contract nor require the delivery of new goods. This does not apply
8.7.1. if the condition has changed as a result of an inspection aimed to identify a defect in the goods,
8.7.2. if you used the goods before the defect appeared,
8.7.3. if you have not caused the impossibility of returning the goods in an unchanged condition by your act or omission, or
8.7.4. if you sold the goods before the discovery of the defect, if you used them up, or if you altered the goods during normal use; if this was only partially done, you will return to us what you can still return and, in the rest, you will reimburse us up to the amount in which you benefited from the use of the goods.
8.8.  Method of complaint. If you wish to exercise your right under the liability for defects, you may do so: 
8.8.1. by sending the goods to the address of any of our premises,
8.8.2. personally on any of our premises,
8.8.3. by handing over the goods to the carrier which will pick them up at the agreed place and time based on prior agreement,
8.8.4. with such other party designated to be submitted complaints under liability for defects that is identified in the warranty certificate or other document, on the packaging of the goods or in our online store.
8.9.  Requirements to be met when making a complaint. The goods must be handed over to us in a condition that allows us to assess the legitimacy of the complaint, in particular it is not possible to hand over the goods unreasonably soiled. When making a complaint, you are required to:
8.9.1. document that the goods were purchased from us,
8.9.2. state what defect you are complaining about and how you want the complaint to be settled. The required method of settling the complaint cannot be subsequently changed without our consent.
8.10.  Complaint handling. Your complaint will be processed without undue delay, but no later than in 45 days. The goods will be returned to you in the same way as they were handed over to us when the complaint was made. If your complaint is accepted as justified, the time limit for exercising your rights under the liability for defects is extended by the time it took us to settle your complaint.
8.11.  Reimbursement of complaint costs. If your complaint is accepted is justified, you have the right to reimbursement of necessary costs efficiently incurred in exercising the right under the liability for defects in the goods. If the complaint is rejected, we are entitled to reimbursement of the necessary costs incurred by us in returning your goods. 
8.12.  Above-standard warranty for quality. Above and beyond your statutory rights, you may be given an above-standard warranty for the quality of the goods. Such warranty arises from a declaration by the warranty provider, which can also be made by advertising, that it will satisfy you beyond your statutory rights relating to defective performance if the goods do not have the characteristics specified in the warranty declaration. The rights arising from the above-standard warranty for quality and the conditions for its use are governed by the warranty provider's declaration. If the warranty provider guarantees that the goods will retain their functions and performance for a certain period of time in normal use, or the warranty period or shelf life of the goods is indicated on the packaging of the goods, then you have the right to demand at least that the warranty provider delivers new goods without defects or repairs the goods.

Annexes

Notice of withdrawal from the contract


Recipient:
Swardman, s.r.o., 
with its registered office at Šardice 862, 69613 Šardice, 
company ID 29155738,
tax ID CZ29155738
 
I/we (*) hereby notify you that I/we (*) hereby withdraw from the contract for the purchase of the following goods: 


 
Order number (optional, for faster processing of the request): 


 
Order date (*)/receipt date (*): 


 
First and last name of the consumer(s): 


 
Address of the consumer(s): 


 
Signature of the consumer(s) (only if this form is sent on paper): 


 
Date: 


 
(*) Delete where not applicable.